Privacy Policy
This Privacy Policy explains how Rewind Ink collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or interact with our online store.
1. Information we collect
We may collect the following information when you use our website or place an order:
Name
Email address
Shipping address
Billing address
Order details
Payment status
Contact form messages
IP address, browser, device, and website usage information
Cookie preferences, where applicable
We do not store full payment card details. Payments are processed securely through third-party payment providers.
2. How we use your information
We use your information to:
Process and fulfil orders
Send order confirmations and shipping updates
Respond to customer questions
Handle returns, complaints, or order issues
Improve our website and customer experience
Comply with legal, tax, and accounting obligations
Prevent fraud or misuse of our website
3. Legal basis for processing
We process personal data only when we have a valid reason to do so, including:
To fulfil a contract with you when you place an order
To comply with legal obligations
For legitimate business interests, such as customer support, website security, and improving our store
With your consent, where required, such as for certain cookies or marketing communications
4. Cookies
Our website may use cookies and similar technologies to support site functionality, improve the browsing experience, and understand how visitors use the site.
Where required, we ask for your consent before using non-essential cookies. You can also manage or disable cookies through your browser settings, but some features of the site may not function properly.
5. Data sharing
We only share your information when necessary to operate our business, such as with:
Payment processors
Shipping and fulfilment partners
Website and hosting providers
Analytics services, where applicable
Email or customer support tools, where applicable
These partners must handle your data securely and only for the intended purpose.
6. International transfers
Some of our service providers may process personal data outside your country or outside the European Economic Area.
When this happens, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.
7. Data security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no method of online transmission or storage is completely secure.
8. Data retention
We retain your information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and support business operations.
9. Your rights
Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data.
You may also have the right to withdraw consent where processing is based on consent.
To exercise your rights, contact us directly.
If you believe your personal data has been handled incorrectly, you may also contact the relevant data protection authority. In Sweden, this is the Swedish Authority for Privacy Protection, IMY.
10. Marketing
We only send marketing emails if you have signed up or given consent where required.
You can unsubscribe from marketing emails at any time.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
12. Contact
If you have questions about this Privacy Policy or your data, contact us at:
info@rewind-ink.com
